Check the OmniLife app within your phone's settings:

  1. Go to your phone settings

  2. Scroll down until you see 'OmniLife'

  3. Click on OmniLife

  4. Click on Notifications'

  5. Make sure you have 'Allow Notifications' toggled on

Check OmniLife Settings within your app:

  1. Go to OmniLife and login

  2. Click on 'More' in the navigation

  3. Click on 'Settings'

  4. Click on 'Do Not Disturb'

  5. Confirm that you have not turned on Do Not Disturb for 1, 8 or 24 hours

Check Message Room Settings:

  1. Go to your list of rooms.

  2. Confirm you do not have a crossed out bell icon next to a room you are expecting notifications.

  3. Go to a room you are expecting notifications

  4. Click on the info icon in the upper right hand corner

  5. Confirm that the 'Mute room' toggle is turned off

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